Shipping policy
Processing Time All of our products are custom-made to order. Please allow 2–7 business days for production before your order ships. This is in addition to shipping transit time.
Shipping Times Once your order has been produced and shipped, estimated delivery times are:
- United States: 3–7 business days
- International: 10–20 business days
These are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, or other factors outside our control.
Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
International Shipping We ship worldwide! Please note that international orders may be subject to customs fees, duties, or import taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at frightandfrolic@gmail.com and we'll do our best to resolve the issue.