Refund policy

Return & Refund Policy

All of our products are custom-made to order through our print-on-demand partner. Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us at frightandfrolic@gmail.com within 30 days of delivery. Include your order number and a clear photo of the issue. We'll make it right by sending a replacement or issuing a full refund — no need to send the item back.

Refunds If a refund is approved, it will be returned to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at frightandfrolic@gmail.com.

European Union Orders As our products are custom-made to order, they are exempt from the EU 14-day cooling off period under the exception for personalized goods.

Questions? Contact us anytime at frightandfrolic@gmail.com.